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Service, Spares, AMC Management

Manage and automate the entire complaint life cycle

Complaint management is the process of handling, managing, responding to, and reporting customer complaints. E-Service ensure companies have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations.

This process requires a streamlined approach and constant monitoring to ensure end-to-end management of complaints, faster resolutions & continuous improvement.

Complaint Management Software

  • Customer & Plant Detail
  • Customer Products
  • AMC/Warranty tracking & reminders
  • Service/Complaint Request Management
  • Travel Expense, Travel Time logging
  • Service request Spare part consumption
  • MIS & dashboard

It’s integrated E Service software for after sale services covering below elements

  • Deliver Efficient Customer Service - Ensure that every complaint, service call, preventive maintenance or inquiry is handled correctly and in a timely manner.
  • Increase Customer Loyalty - Impress customers with a consistently positive experience, even in the case of customer complaints.
  • Improve Internal Procedures - Provide employees with a productivity tool for managing complains, tracking due dates and delegating tasks.
  • Share Information - A common database with automated workflow and routing enables data access across the enterprise.
  • Understand Your Business - Critical information regarding customers, problems and corrective actions can be analyse in real time. Make informed decisions that will positively affect the bottom line.
  • Multi location - E - service is a cloud based web solution. Thru this you can manage work of your multiple branches sitting at one place.
  • Spares Management - Spares inventory management with tracking of spares consumed and spares sold.
  • AMC Management
  • Preventive Maintenance Schedule.
  • Extensive location wise and company wise MIS.
  • Customers, Engineers, Principals data management.
  • Complain routing from head office to respective branch head and related branch engineer.

Key Features

  • Easy to use and learn
  • Customizable fields, forms and workflow
  • Task Report generation, e-mail integration and file attachments
  • Extensive due date tracking, reminders and escalations
  • User group security and access controls
  • Meaningful reports
  • Custom queries that export to Excel
  • 100% Cloud-based (on-site or hosted solution available)
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