CFCS Cloud Solutions is an IT focused company dedicated towards developing and providing IT and web enabled solutions to its customers.
Our company structure is domain led and empowered to help provide Customers a single window to business solutions.
Empower your service team to enhance customer experiences, increase productivity, and reduce time and costs associated with service resolutions.
Complaint management is the process of handling, managing, responding to and reporting customer complaints. Frontizo ensure companies have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations.
This process requires a streamlined approach and constant monitoring to ensure end-to-end management of complaints, faster resolutions & continuous improvement. Frontizo empowered manufacturers and service providers across Singapore, Malaysia, India, Japan, Indonesia, Philippines, Thailand, Germany and Switzerland.
Get a transparent view of service operations and analytics
Automate task allocation and speed up resolution
Frontizo adapts to your unique workflows and scales effortlessly with your business needs
Customize features to fit your business needs and enhance customer experience
See how your service workflow runs smarter, faster, and fully tracked in complaint management software
Mobile app access
CRM access
Service requests can be raised effortlessly through our intuitive mobile apps for engineers and customers—available on both Google Play Store and Apple App Store—as well as via the CRM, all in just a few taps.
Instant notification
Priority & transaction update
Upon service request creation, a notification is sent to the Regional Head, who allocates primary and sub-engineers based on location, skills, and availability, while also updating priority and transaction type (AMC, Warranty, Chargeable, or FOC).
Check-in & task execution
Next steps or completion
Engineer accepts and performs on the assigned service request, checks-in based on service type, logs detailed work updates including actions, spares, and time, and finally checks-out by marking the request as open for follow-up or completed.
Daily work reports
Global report
Signature verification
Engineer submits a daily report with work details, machine info, job status. After completion, a global report is generated verified with signatures from the engineer, regional head, and customer, to ensure accurate service tracking and request closure.
Feedback notification
Quality improvement
After the global report is verified, customers receive an email with a feedback link. This helps monitor service quality, measure satisfaction, gather insights, and drive continuous improvement.
All features are fully customizable in our customer complaint management system to match your unique business workflows and service requirements
Raise and monitor service requests easily through intuitive mobile apps for engineers and customers
Manage engineer assignments, monitor progress, generate reports, and gather customer feedback for full operational oversight
Gain total control over installations—monitor each component, track deployment progress, and ensure end-to-end visibility
Automate PM tasks and AMC management with alerts and renewals—cutting downtime and extending equipment life
View real-time service updates, reports, feedback, and material flow with smart analytics for better decisions
Generate custom reports—like plant layouts and service logs—while managing access by roles and departments for secure, focused use
Authorized company and customer staff can raise and track service requests for fast and transparent service handling.
Customers can easily request a call for fast, friendly support, ensuring timely and effective resolutions.
Customers, engineers, and company hierarchy receive alerts via push, SMS, and email for quick action and smooth coordination.
Engineers log travel time, helping management track efficiency, calculate costs accurately, and improve service planning.
Engineers’ extra hours are auto-calculated, helping companies control labor costs and improve overall productivity.
Users can log in via Microsoft, Google, or biometric authentication, simplifying access and enhancing security.
Dashboards are customized by user role (e.g., country head, global head, customers), providing real-time updates on service requests, reports, feedback, PO receipts, and client/plant details. Customers can also view plant-wise segregated data for clear insights.
Engineers log their daily activities, helping managers track progress, ensure accountability, and optimize service efficiency across the team.
Track and manage spare parts inventory across locations, ensuring timely availability and minimizing delays in service operations.
Manage spare part loans and returns efficiently between branches and engineers, ensuring seamless inventory tracking and minimizing stock discrepancies.
Easily generate accurate service quotations for customers.
Engineers log travel expenses, helping the company track costs efficiently and manage budgets for field operations.
Automate the scheduling and tracking of routine machine maintenance, reducing downtime, extending equipment life, and improving service efficiency.
Manage Annual Maintenance Contracts efficiently with alerts and renewals, ensuring timely service and minimizing contract lapses.
Engineers fill in daily work logs with machine details, issues observed, spares used, job status, and follow-ups. These reports are then reviewed and approved by supervisors for accurate tracking and accountability.
Engineers' daily reports are combined into one centralized overview, including service updates and pricing details. Verified by the concerned personnel and shared with the customer, ensuring accuracy and transparency.
Generate detailed MIS reports to support strategic business decision-making, providing key insights into performance, trends, and opportunities for growth.
Access reports like plant layout, service records, manpower usage, repair tracking, and machine population, all customized to fit your business needs and specific industry requirements.
Visualize the physical positioning, structure, and architecture of machines within the company layout through virtual mapping, enabling better space utilization and efficient operations.
Access in-depth analytics to track performance, identify trends, and uncover actionable insights, helping drive data-driven decisions and optimize business operations.
During installation or reallocation of Machines at the client’s location, engineers fill all machine-required details to ensure accurate records and smooth tracking.
Track and monitor the installation or replacement of machine modules with ease, ensuring accurate records and smooth operations.
Manage and track installation of individual components linked to specific modules, ensuring accurate documentation and efficient maintenance.
Organize and manage equipment installations at the plant level, ensuring smooth setup and clear documentation of all activities.
Automatically log and calculate billable engineer hours per request using charge mode, start/end times, and validity, ensuring accurate and efficient service billing.
Manage principal companies, OEMs, and their associated machines for better coordination, service tracking, and machine ownership clarity.
Detailed record of key contacts is maintained for each customer`s plant, ensuring accurate communication channels for seamless coordination, faster issue resolution, and enhanced customer service.
Efficiently manage customer interactions, ensuring timely, high-quality service that enhances satisfaction and loyalty, even during complaints or maintenance requests.
After completing the work, an automatic feedback link is sent to the customer to collect their review, ensuring services meet expectations and guiding improvements for future visits.
We provide in-app user manuals, guided steps, and quick access to our support team to ensure smooth and effective software usage.
We provide access to the platform in multiple regional languages, making it easier for users from different regions to use and understand.
Automatically scans and detects customer signatures from physical documents, embedding them into digital reports for authenticity and service validation.
Access and manage your data securely from anywhere, with real-time updates and no need for local storage.
Easily manage engineers, customers and service requests across different locations using our solution.
Administrators assign specific features and data access based on user roles and departments, ensuring secure and efficient operations while maintaining data privacy and streamlined workflows.
Diverse industries worldwide trust our customer complaint management system to power their field service teams
Streamline operations, boost efficiency, and support your business growth.
Frontizo Complaint Management Software is a comprehensive enterprise solution that helps businesses handle service requests, track engineers, manage machine installations, and improve customer interaction. It works as a full-featured customer service CRM to boost efficiency and customer satisfaction.
Yes, Frontizo is a versatile after-sales management solution designed to support industries like machine manufacturing, wire manufacturing, sanitary, product distributors, and service/after sales providers. With features like AMC management, preventive maintenance, role-based access, and machine/component installation tracking, it offers one of the best CRM and app solutions for managing the entire after-sales service lifecycle.
Yes, Frontizo is a cloud-based enterprise solution, which means you can access your data, manage users, and monitor services securely from anywhere at any time.
Frontizo is ideally suited for medium to large-scale industries. It’s a powerful enterprise solution for businesses that handle machine installations, preventive maintenance, field operations, and customer support—especially those operating across multiple locations or managing a network of engineers.
Frontizo complaint management app makes field service management easier by tracking daily activities, and real-time progress on installations or maintenance. This helps businesses gain better control and visibility over their field operations.
Only authorized personnel from the company and customer can raise, track, and update service requests through Frontizo’s intuitive mobile applications. This ensures streamlined and transparent customer service management.
Frontizo CMS gives you a smart CRM and mobile apps for both engineers and customers. Engineers can manage daily activities, create service and global reports, and track installations. Customers can raise service requests, check updates, and share feedback, while the CRM helps keep everything organized and transparent.
Yes, The platform supports multi-location and multi-branch management, allowing businesses to oversee service activities, installations, and engineer movement across different geographies—all from one central system.
Frontizo enables tracking of spare parts inventory, usage, and spare part loan management. It also allows seamless generation of quotations directly linked to the service request flow.
Yes, The system supports role-wise feature allocation for secure access control and offers multilingual support, ensuring better adoption across diverse teams and customer bases.
Yes, Frontizo includes preventive maintenance features that automate scheduling and tracking of routine checks, helping businesses minimize unplanned breakdowns and improve service efficiency.
Frontizo’s built-in customer service management allows you to collect, store, and analyze customer feedback—improving service quality, issue resolution speed, and overall customer satisfaction.
Yes. Frontizo streamlines the quotation generation process, enabling teams to quickly create accurate quotations linked to service activities, AMC records, or installations.
Yes. It supports single sign-on (SSO) with Microsoft, Google, and even biometric login options for enhanced security and user convenience.
Yes. Frontizo offers machine architecture mapping and plant installation tracking, allowing you to visualize and monitor the physical layout and technical setup of equipment across locations.
Frontizo provides rich analytics via an interactive dashboard, offering real-time insights into both engineer performance and customer interactions. These analytics support the CRM system and mobile apps—helping engineers optimize field operations while enabling customers to track service history, feedback, and request status, enhancing transparency and service quality. As an enterprise solution, it provides insights at scale for large operations.
Complaint management software for manufacturing is a specialized system designed to help manufacturing companies efficiently record, track, manage, and resolve customer complaints, product defects, quality issues, and non-conformances throughout their operations, from production to delivery.
Yes, Frontizo is highly customizable to meet the unique needs of various industries. Whether you're in manufacturing, field service, or after-sales support, the platform can be tailored to your specific processes, workflows, and requirements, ensuring maximum efficiency and alignment with your business goals.
Frontizo provides detailed MIS reports, service records, machine population reports, and manpower usage data—giving your management team valuable insights for data-driven decisions.
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